Returns and Exchanges
We accept returns and exchanges on items purchased from baytocruz.com for (30) thirty days from the date of purchase in accordance with our return policy below. Our warehouse will not accept any return that does not have a pre-approved Return Authorization (RA) number on the outside of the package.
Contact customer service email@example.com or use the contact us page to obtain a pre-approved return authorization. To expedite the process please have your order number ready and your reason for your return.
All returns/exchanges must be in new, unused condition, complete with the original box, instructions, warranty cards, etc. We do not accept returns on items purchased from third party retailers. If you send us a return/exchange which is not complete, a restocking/re-boxing fee will be charged. All packages refused by customers without prior written consent will be charged for return shipping. We do not issue return shipping labels. You must handle return shipping yourself. Refunds are issued to the original method of payment, within 30 days of receiving the return. Return Authorizations (RA) are valid for fourteen (14) calendar days after they have been issued. Products returned after the expiration date will be not be accepted. We do not accept returns on products marked as “closeout” items.